Return Policy - Moteive

Last Updated: November 2026

At Moteive, every piece of minimalist streetwear is custom-crafted with precision. Because of our made-to-order workflow, we maintain a clear policy regarding returns, exchanges, and refunds.

General Policy on Returns & Exchanges: Because our items are custom-produced upon order, we do not accept returns, size exchanges, or refunds for buyer’s remorse, incorrect sizing, or change of color choices. Please review our sizing charts carefully before completing your purchase.
Damaged, Defective, or Misprinted Items: If you receive an item that is damaged, structurally defective, or misprinted, we will make it right. You must report the issue to our support team within 30 days of delivery.
- You are required to submit clear, high-resolution photographs showing the defect or issue.
- Upon verification, we will arrange a replacement or a full refund at our discretion. A physical return of the item is generally not required unless specifically instructed.
Lost or Undelivered Packages: For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. Once verified with our logistics network, a replacement or refund will be issued.
Incorrect Address or Unclaimed Shipments: If a package is returned to us due to an insufficient, incorrect address provided at checkout, or if the shipment goes unclaimed by the customer, reshipping costs will apply to send it back out. If unclaimed shipments or incorrect addresses cannot be resolved, they are donated to charity, and no refund will be issued for the order.
How to Initiate a Claim: To report a damaged or defective order, please reach out directly to our support team at support@moteive.com within the designated 30-day window, including your order number and clear photographic proof.